Assistant Director

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The Global Delivery Services, M3 Process CoE – Benchmarking Team Assistant Director (63) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. Having a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Assistant Director partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas.

This position supports the management of the Benchmarking team, and is responsible for supervising, developing and mentoring benchmarking colleagues, collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team to plan and execute on the functional objectives and goals in a consistent and seamless manner. Having a strong working knowledge of Benchmarking, analytic tools and processes, the incumbent works with client engagement teams to understand their needs and uses benchmarking tools to develop the required process metrics.

The Benchmarking Team Manager supports and participates in activities within the Benchmarking group identifying and capturing best practices for continuous improvement.

• Manages the benchmarking request intake and triage process support to client teams
• Works with client teams to understand their needs and efficiently route requests to resources (Benchmarking, within EY Knowledge or relevant SMRs) to address request
• Leads process benchmarking engagement delivery; reviews data, tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security
• Manages and drives content builds, leading all the activities involved (planning, risk mitigation, etc.)
• Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks

• Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community.
• Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs
• Develops relationships with other Knowledge functional teams and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects
• Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work

• Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property)
• Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness
• Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist, analytics team and client team
• Provides quality reviews to ensure highest quality client deliverables
• Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase
• Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as GDS Transformation Zone teams initiatives
• Assesses appropriate use of firm branding, positioning and visual identity

• Actively manages assigned team members, assigning tasks/projects and managing results
• Coaches analysts on benchmarking activities, relationship management, and project management approach and reviews their work
• Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated
• Develops necessary reporting, oversight and training to ensure consistency in client team experience across global group of analysts
• Drives collaboration between GDS and global team members to ensure communication, information sharing and robust development of technology-based solutions
• Takes on people management/ counselling responsibilities for a few Benchmarking…