Sr Director of Regional Operations

Job Title

Sr Director of Regional Operations

Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Administration & Operations

North Central NJ Region

Full-Time;
Hybrid

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance.

Our employees shape our future each day. Are you living your life's work?

Reporting to the Associate Chief Operating Officer (ACOO), the Sr. Director of Regional Operations (DRO) is the regional ambulatory operations leader for Penn Primary Care and Penn Specialty Practices (PPC/PSP). The Sr. DRO partners with the Regional Medical Director in providing operational and financial direction and oversight, operations planning and improvement, and assures quality and patient experience for their respective PPC/PSP regional ambulatory practices.

The Sr. DRO will utilize appropriate metrics to assess performance and work with operational and clinical leadership within the region (across primary and specialty care) to develop/implement continuous improvements. The Sr. DRO promotes and ensures collaborative teamwork between all site leaders and department stakeholders (Revenue Cycle, Finance, Human Resources, Information Services, Real Estate and Design, Regulatory and Compliance, Risk Management) to combine expertise and operationalize the Department's strategic planning goals and initiatives.

Responsible for maintaining awareness of current healthcare trends to develop innovative and competitive strategies for workforce management and retention, enhance patient experience, and optimize patient access. The Sr. DRO will have direct and indirect oversight of >15 ambulatory practice sites and their operational and clinical leadership. Responsible for >65 active providers, >175 staff and over approximately 200,000 patient visits annually.

The Sr. DRO and Regional Medical Director will be responsible for driving their respective regional strategy and vision in partnership with PPC/PSP specialty leads and CPUP department chiefs.

• Operations Planning & Change Management:
  Partners with ACOO and specialty leads in establishing annual operating priorities, implementation plans, and measures of success. Provides input for the development of PPC/PSP strategic plan and budget. Participates in the development of strategic capital and other resource priorities, and manages them to achieve maximum benefit to PPC/PSP. Proactively develops change management strategies for major organizational activities and programs.
• Clinical Operations – In partnership with Regional Medical Director:
  Responsible for all clinical operations as executed by clinical and operational leadership within the region. Oversees the direction and execution of operations, ensures the practice management team coordinates all practice functions to provide smooth, integrated operations. Ensures unified and effective patient access initiatives that promote patient‑centered access to the PPC/PSP for scheduling, registration or medical care. Addresses interdepartmental barriers to delivery of care, including staffing, equipment, and facilities.
  
  Manages the implementation process for new business, expansion and/or moves to new practice sites. Develops, implements and monitors statistical reporting of key operation metrics, adjusts operations as needed to maintain peak performance. Establishes provider productivity standards in coordination with the Regional Medical Directors and Finance. Develops policies and procedures to reduce cancellations, bumps, no‑show rates, and new patient appointment lag time.
  
  Proactively pursues opportunities to improve the delivery of superior customer…