Customer Service Manager

Position

Associate Recruiter Professional Services at First Pro

Location: Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2–3 days at a time

Company: Confidential manufacturer

$90,000.00/yr - $/yr

• Develop and implement business plans and processes to drive customer revenue growth.
• Manage the inside sales function to achieve sales and growth targets.
• Enhance the customer experience and build lasting client relationships.
• Collaborate with leadership on business performance reviews and improvement strategies.
• Maintain rapport with key clients and stakeholders.

• Lead, coach, and develop a team of 6 CSRs (3 in Hatfield, 3 out of state).
• Ensure ownership of customer issues and resolution.
• Travel out of state every 4–6 weeks for 2–3 days to maintain team alignment and cohesion.
• Establish SOPs for consistent customer interactions.
• Develop and report on key service and sales metrics for leadership.
• Align team talent to optimize service delivery and conversion rates.
• Provide regular feedback and coaching to staff.
• Support cross-functional alignment with Plant Managers, Sales, and Operations.

• Bachelor’s degree strongly preferred.
• 5+ years of customer service and/or inside sales management experience.
• Manufacturing experience required.
• Proven success leading a team of at least 5 people.
• Track record of driving process improvements.
• ERP and CRM system knowledge required;
  Salesforce a plus.
• Day 1 eligibility:
  Medical, Dental, Vision, and 401(k) with match
• Tuition Reimbursement
• 4 weeks PTO + 2 personal days

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Manufacturing

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