Claim Trainee

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance. Headquartered in Lancaster County, Pennsylvania, with regional offices in Athens, GA;
Grand Rapids, MI;
Albuquerque, NM; and Glen Allen, VA, our steady growth and successes have established a culture we are proud of.

Donegal Insurance Group has an opening for an entry‑level Claim Representative (Claim Trainees) in our Marietta Headquarters. Only candidates willing to be in the Marietta, PA office full‑time will be considered.

Marietta Pennsylvania, along the Susquehanna River in beautiful Lancaster County, offers a great career and development opportunity, an engaging team dynamic, and an office environment with state‑of‑the‑art claims handling technology.

The ideal candidate for this entry level position will have a solid educational base, a career interest in claims, and some work experience in a technical or customer service role. This fast‑paced opportunity provides a broad depth of experience.

• Interact with our policyholders and claimants through phone, text and email to gather and investigate claim facts.
• Evaluate coverage and estimate damage for our customers in order to settle claims fairly and in a timely manner.
• Manage the claim file and any involvement by vendors, experts and independent adjusters.
• Work with personal and commercial lines underwriting to identify any risk related issues.
• Maintain good relationships with agents, policyholders, and all company personnel.
• Trainees are required to get licensed.

• Bachelor’s Degree preferred.
• Ability to learn industry specific software applications applicable to performance of position responsibilities.
• Attention to detail.
• Strong organizational skills.
• Ability to communicate effectively in written correspondence.

The pay range for this position is $60,000 annually. The specific offer will vary based on an applicant’s education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant’s geographic location.

The base pay is just one component of Donegal’s total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Ongoing applications are being accepted.

• Medical, dental, and vision coverage: available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%. The next 6% is matched at 50%.
• Paid time off: paid vacation, sick days, paid holidays, & bereavement days.
• Career development: including college partnership discounts and industry designation(s) reimbursements.
• Additional benefits include company‑paid basic life insurance; short & long‑term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting the Benefits page.

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during an initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and WV.

(Please note, this list is subject to change without notice.)

Donegal Insurance Group participates in E‑Verify in the following states:
Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the Notice of E‑Verify Participation Poster (English and Spanish) and the Right to Work Poster (English and Spanish) on the links below.

• Notice of E‑Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)