Quality Analyst Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Engineer Lead within PNC's Enterprise Technology organization, you will be based in Pittsburgh, PA.

Due to the nature of this position we are seeking passionate QA Engineers. Candidates should have experience with the following:

• Integration Testing:
  Validating workflow interactions between services, APIs, and system components.
• Full QA Cycle Execution:
  Test planning, test case development, execution, defect logging, and validation.
• Regression Testing:
  Ensuring stability and reliability across releases by identifying unintended functional breaks.
• White‑Box Testing:
  Ability to test internal code logic and contribute to more technically deep test scenarios.
• Exploratory / “Break the App” Testing:
  Creative and systematic approaches to uncover edge cases, failure points, and application vulnerabilities.
• End‑to‑End Quality Ownership:
  Ensuring coverage across functional, technical, and integration layers.

Role is primarily automation-focused, with manual testing as needed.

• Automation Anywhere:
  Designing, building, and maintaining automation workflows/bots.
• Java — for automation frameworks, service-level testing, and reusable testing utilities.
• Python — for data manipulation, automation scripts, and rapid test tooling.
• Hybrid Test Automation Approaches:
  Ability to enhance existing testing frameworks and develop new automated test scenarios across UI, API, and integration layers.

• SharePoint:
  Managing test documentation, release artifacts, and workflow approvals.
• Power Automate:
  Building workflow automations to support QA processes, notifications, and approvals.
• Collaborative QA Operations:
  Working with cross-functional teams (development, product, operations) to ensure quality standards, traceability, and readiness for production release.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Coordinates and administers quality control program within a defined department of the organization.
• Coordinates control plans, inspection systems, and action plans to achieve expected results.
• Leads, mentors and develops team members to promote quality awareness and implement quality programs and initiatives.
• Executes corrective actions and addresses non‑conformances.
• Facilitates or leads training on quality tools and skills.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Change Management, Conflict Resolution, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Project Management, Risk Assessments, Risk Management, Systems Architecture Design

Accuracy and Attention to Detail, Analytical Thinking,…