Dir - Technical Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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The Director of Technical Operations leads the end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem. This leader partners closely with Software Engineering, Infrastructure/Cloud, Security, and Program/Project leadership to ensure reliable production operations, strong incident management practices, post-launch stabilization, and measurable operational KPIs. The role drives technical enablement across observability, resilience, connectivity, and availability while proactively identifying technical risks and modernization opportunities.

• Provide senior-level technical leadership for application support and complex troubleshooting, partnering with software engineers, program managers, and infrastructure teams.
• Investigate and resolve incidents related to application performance, system integrations, and data discrepancies using logs, traces, metrics, and system health indicators.
• Ensure Day 1 readiness for launches and lead post-launch stabilization to achieve smooth transitions into steady-state operations.

• Lead/support incident management for critical issues, including root cause analysis (RCA) and post-mortem reviews.
• Drive corrective and preventive actions (CAPA) to prevent recurrence and reduce incident volume and time-to-recovery.
• Establish repeatable processes to track operational KPIs, technical debt, and modernization opportunities.

• Collaborate with developers to understand application usage patterns, review technical designs, and recommend operational and reliability improvements.
• Partner with TPMs and PMOs to align operational activities with project timelines, release schedules, and business priorities.
• Work across functions and organizational boundaries to drive execution, accountability, and outcomes.

• Partner with infrastructure and cloud teams to optimize deployments, configurations, and performance tuning across on-prem and Azure environments.
• Ensure adherence to security policies, compliance requirements, and operational best practices.
• Own and maintain operational stability, ensuring Disaster Recovery (DR), High Availability (HA), and Business Continuity plans are in place, tested, and actionable.

• Own the structure, quality, and ongoing maintenance of operational documentation to keep it accessible and relevant for stakeholders.
• Evolve infrastructure and operational layers supporting applications, including observability, connectivity, resilience, and availability.
• Proactively identify and mitigate technical risks throughout the delivery lifecycle.

• Demonstrate accountability, follow-through, and a results-oriented approach to meeting business and operational goals.
• Influence and drive educated decisions across product, engineering, design, and business stakeholders by simplifying complex technical challenges.

• Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred).
• Strong troubleshooting and incident response background across distributed systems, integrations, and data flows.
• Experience operating in hybrid environments (on-prem and Microsoft Azure), including application hosting and operational issue resolution.
• Working knowledge of:
  • Java frameworks (e.g., Spring, Quarkus) and JavaScript frameworks (e.g., React.js)
  • Databases:
    Oracle, SQL Server, and No
    
    SQL technologies
  • Monitoring/observability tools (e.g., Dynatrace, Azure Application Insights, Kibana)
  • Performance and diagnostic tools (e.g., Selenium, Load Runner, or similar)
  • CI/CD practices and tools (e.g., Jenkins, Azure Dev Ops)
  • Networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
• Strong stakeholder management skills with the ability to influence across multiple teams and priorities.
• Excellent analytical, quantitative, and systems-thinking approach to problem solving.
• Experience building and operating scalable, highly available platforms/services using distributed computing patterns.
• Experience with tooling and documentation platforms such as Confluence and Jira, and operational reporting via Power BI dashboards.
• Demonstrated success establishing operational governance (KPIs, action tracking, post-mortems, technical debt management) in a product delivery…