Sr. Dynamics 365 Sales & Service Architect; Product-Led, AI-Enabled -PA

Position: Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
Location: Malvern

Description:

Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Location
-Malvern PA
3-4 days office is must
Visa
-any
Duration - 10-12 months
Rate market rate-95/hr- flexible for right resorce

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities

• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.

• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.

• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.

• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.

• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

• Own ALM, CI/CD, solution strategy, and environment governance.

• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.

• Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.

• Expert knowledge of product capabilities and configuration-led design.

• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.

• Advanced C#, JavaScript/Type Script, PCF, and Azure integration architecture.

• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

• MB-600 / PL-600; AZ-305 preferred.

• Experience in regulated, high-volume enterprise environments.

Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities

• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.

• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.

• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.

• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.

• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

• Own ALM, CI/CD, solution strategy, and environment governance.

• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.

• Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.

• Expert knowledge of product capabilities and configuration-led design.

• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.

• Advanced C#, JavaScript/Type Script, PCF, and Azure integration architecture.

• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

• MB-600 / PL-600; AZ-305 preferred.

• Experience in regulated, high-volume enterprise environments.
Enable Skills-Based Hiring No Can we use Freelancer?
Additional Details

• Global Grade : D
• Can we use Freelancer? :
  No
• Named Job Posting? (if Yes - needs to be approved by SCSC) :
  No
• Remote work possibility : (No Value)
• Global Role Family : 6499 Solution/ Enterprise architect
• Local Role Name :
  Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
  -PA
• Local Skills :
  Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
  -PA
• Languages
  
  Required:
  
  :
  English