Fraud Strategy & Analytics Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Pittsburgh PA;

,

• Team Management, Team Development
• Fraud and Analytics domain experience
• Data Science, Statistics and Data Analytics
• Graph Database experience
• Data Correlation and Visualization

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Oversees the performance of analytics to develop and maintain fraud strategies. Socializes and gains approval for broad fraud strategy changes.
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools. Works with external vendors on fraud model development, performance monitoring and implementation.
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests. Provides fraud analysis to support decision making across the company.
• Provides direction and sets priorities for the team. Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses. Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Analytical Thinking, Customer Solutions, Data Analytics, Decision Making, Operational Risks, Problem Resolution, Python (Programming Language), Researching, Risk Mitigation Strategies, Statistics

Analytical Thinking, Consulting, Data Gathering and Reporting, Emerging Technologies, Fraud Detection and Prevention, Matrix Management, Problem Solving

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No…