AV Technician​/Customer Support

Position: AV Technician/ Customer Support
Location: Dillsburg

Join a quickly growing team! Exciting projects!

This Jobot Consulting Job is hosted by:
Lincoln Sprague
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $24.04 - $31.25 per hour

A bit about us:

For more than 40 years we have been a leader in the Audio Visual industry. We are seeking a talented AV Technician that can run customer support for our esteemed clients. This individual will be the point person for questions and concerns that customers have. If you are a charismatic AV technician, please apply today!

Why join us?

• Great Benefits
• 401K
• Paid Holidays
• Vacation

Job Details

Job Details:
Are you passionate about technology and have a knack for solving technical problems? Do you have a strong background in customer service and a keen interest in the construction industry? If you answered yes, then we have an exciting opportunity for you! We're seeking an experienced AV Technician/ Customer Support professional who will play a critical role in our team. The ideal candidate will be responsible for providing top-notch technical support, troubleshooting, and consulting services to our clients.

This role requires a combination of technical expertise, customer service skills, and a deep understanding of the AV industry.

Responsibilities:

• Provide exceptional customer service by resolving technical issues related to audio-visual equipment, software, and systems in a timely and efficient manner.
• Collaborate with clients to understand their needs and provide customized solutions.
• Conduct regular maintenance and inspections of AV equipment to ensure optimal performance.
• Troubleshoot and resolve technical problems, escalating issues when necessary.
• Develop and deliver training sessions for clients on the proper use of AV equipment and software.
• Stay updated with the latest industry trends, technologies, and best practices.
• Work closely with the IT team to integrate AV systems with existing IT infrastructure.
• Provide consulting services to clients, advising them on the best AV solutions to meet their business needs.
• Create and maintain detailed documentation and reports on technical issues, solutions provided, and client feedback.
• Contribute to the improvement of customer service policies and procedures.

Qualifications:

• A minimum of 5 years of experience in a similar role, preferably within the Accounting and Finance industry.
• Proven experience in providing excellent customer service.
• Strong technical skills with a solid understanding of audio-visual equipment, software, and systems.
• Ability to troubleshoot and resolve technical problems efficiently.
• Excellent communication and interpersonal skills.
• Ability to develop and deliver effective training sessions.
• Knowledge of the latest AV technologies and industry trends.
• Ability to work well in a team and collaborate effectively with various stakeholders.
• Strong problem-solving skills and the ability to think on your feet.
• Proven experience in consulting and advising clients on AV solutions.
• Bachelor's degree in a relevant field is preferred.
• Industry certifications in AV technology or related fields will be an added advantage.

This is not just a job, but an opportunity to be a part of a team that values your skills, ideas, and growth. If you are a tech-savvy professional with a passion for customer service and the Accounting and Finance industry, we'd love to hear from you. Apply today!

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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