Education & Training Coordinator

ABOUT CLSI

Clinical and Laboratory Standards Institute (CLSI) brings together the laboratory medicine community to develop and promote safe and effective diagnostic and testing practices around the world. We have developed 250+ global standards products and guidelines and support laboratories in 75+ countries around the world. Our work is essential to public health.

• Significant, thought‑leading, and globally impactful work
• Brilliant and curious teammates
• Highly passionate and committed people
• Flexible, fully remote workplace
• Supportive scheduling and ample PTO
• Four weeks PTO
• Medical insurance 100% paid by CLSI
• Best‑in‑class technology and applications
• Commitment to global and personal health and wellness

This role is responsible for supporting the Education and Training team at CLSI and ensuring the seamless operation, administration, and enhancement of CLSI’s educational technology platforms, including the Learning Management System (LMS), digital credentialing tools, and webinar delivery systems. By managing day‑to‑day workflows, maintaining high‑quality learner support, and driving process improvements, this position plays a key role in delivering an exceptional educational experience.

The position will also support data reporting, accreditation compliance, scheduling, and cross‑functional collaboration, contributing to the strategic growth and operational excellence of CLSI’s educational offering.

• Manage production logistics for webinars including scheduling, coordinating day‑of details, organizing speaker planning and preparation meetings, and providing on‑call support for speakers and presenters.
• Coordinate with Subject Matter Experts (SMEs) and LMS webinar production partner, scheduling and providing logistics information, content support, and communicating important timelines.
• Serve as the CLSI representative on webinars, providing support to speakers and answering CLSI‑specific webinar questions.
• Review presentations from CLSI’s marketing team, education contributors, and Education Program Manager for style, brand, and theme consistency.
• Manage webinar project timelines using Smartsheet.
• Report registration, attendance, engagement, and post‑webinar metrics to internal and external partners.
• Edit videos from webinars for on‑demand education.

• Oversee the day‑to‑day operations and performance of the LMS to ensure a smooth and seamless learner experience.
• Build and maintain education webinars and courses within the LMS.
• Provide ongoing customer support to learners using the LMS, liaising with CLSI’s Customer Service Team.
• Identify education process and quality improvements, providing feedback on usage, defects, and enhancements.
• Request and coordinate technical support from LMS support team as needed.
• Identify, document, and report bugs or system issues to CLSI IT and the LMS vendor.
• Coordinate with the marketing team to provide education product details for website product listings and promotional marketing.
• Generate reports on program registration, user progress, course completion, and credit hours.
• Stay up‑to‑date on best practices in e‑learning and LMS administration.

• Oversee the day‑to‑day operations within the Accredible digital badging and certificate platform.
• Set up new badges and certificates for education programs.
• Provide ongoing customer support to learners with certificate or digital badge issues, liaising with CLSI’s Customer Service Team.
• Create reports on digital credential views, shares, and other engagement metrics.
• Identify, document, and report bugs or system issues to CLSI IT and Accredible.

• Program and manage user administration for CLSI‑issued customer surveys (education and other product/user experience content).
• Support business teams with reports and analytics as needed.
• P.A.C.E. Accreditation Reporting.
• Assist the Education Program Manager with collecting data for quarterly P.A.C.E. reports.
• Work with the Education Program Manager to submit education programs for P.A.C.E. accreditation including…