I.T. Support Specialist

Location:

897 Lancaster Pike, Quarryville, PA 17566

Work Hours:

8:00 AM to 5:00 PM, Monday through Friday

Competitive Compensation

Forge your career with Buck Company!

Are you a tech‑savvy problem solver who enjoys helping others and keeping systems running smoothly? Buck Company is looking for an I.T. Support Specialist with 3–5 years of experience to be our go‑to on‑site resource for all things technology. In this role, you’ll partner with team members across the business to understand their needs and deliver reliable I.T. solutions that keep operations moving.

You’ll set up and support hardware and software, troubleshoot technical issues, manage network equipment and security systems, and collaborate closely with our core I.T. team in Chestertown, MD. This is a great opportunity to take ownership of local I.T. support, work with a variety of systems and tools, and make a real impact in a hands‑on, people‑focused environment.

About Us: Buck Company, nestled in the heart of Quarryville, Pennsylvania, is a family‑owned foundry dedicated to melding tradition with precision. For decades, we’ve been crafting high‑quality metal castings and components that serve industries from architectural design to industrial machinery. Our skilled team takes pride in hands‑on workmanship, state‑of‑the‑art equipment, and an unwavering commitment to integrity—delivering products built to last and service rooted in trust.

At Buck Company, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Helpdesk and End‑User Support:

• Provide comprehensive helpdesk support, including troubleshooting hardware, software, and network issues.
• Manage and elevate helpdesk tickets as necessary in coordination with the core team.
• Set up new hires PCs and company iPhones.
• Conduct a new hire orientation covering IT infrastructure and policies.
• Work with the core team to ensure proper Active Directory (AD) permissions are set, perform account unlocks, and reset passwords.
• Handle all move, add, and change requests for PC hardware, monitors, printers, and phones.

• Manage PC and other hardware inventory.
• Ensure all stocked PCs, laptops, and tablets are regularly updated.
• Manage printer supply inventory and support tickets with third‑party vendors.
• Replace network switches, APs, and UPS batteries in IDFs and desktop units.
• Run and manage network cabling projects when applicable.
• Manage the camera system and security access and provide security footage upon request.
• Collaborate with various vendors to support hardware and software.

• Understand and manage permissions for the Odyssey business system while helping to resolve user issues.
• Update applications as new releases are available and inform users of changes.
• Support a variety of in‑house developed applications in coordination with the core I.T. development team.

• Minimum 3‑5 years broad Tier 1 and Tier 2 Helpdesk experience required.
• Associate degree in Computer Science or CompTIA certificate is preferred but not required.
• Previous experience in a manufacturing environment and ERP management experience is a plus!

• Hardware and Software Proficiency:
  Skilled in troubleshooting and supporting a wide range of hardware, including PCs, laptops, and mobile devices like iPhones. Ability to install, configure, and support business‑specific software is also crucial.
• Network and Infrastructure Management:
  Strong understanding of networking is required to troubleshoot network‑related issues, replace switches and APs, and run network cabling. The role also involves Tier 1 management of servers and phone systems.

• Proactive Problem‑Solving:
  Ability to independently troubleshoot and resolve hardware, software, and network issues is a core behavior, including managing and escalating help tickets when necessary.
• Strong Communication
  
  Skills:
  
  Must be able to clearly communicate at all levels of the company, simplifying I.T. related issues and solutions for non‑IT personnel.
• Customer Service Orientation:
  Must…