User Support II

Beacon Technologies is seeking a User Support II Technician for our client partner. The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. User Support focuses primarily on ticket resolution, improving service delivery, and increasing end-user satisfaction.

The User Support II will perform a variety of activities in one or more of the following and/or related areas:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Diagnose technical problems with networks, applications, and cloud systems.
• Clearly, communicate the problem solving/support process with end users via a ticketing system.
• Delegate and engage the appropriate resources to ensure issue resolution.

• Passion for enriching the lives of others through the resolution of end-user issues.
• Customer-centric view on delivering service and support.
• Experience as a help desk technician or customer support role.
• A tech-savvy individual with a passion for life-long learning.
• Clear communication skills.
• Calm demeanor in times of high workload.

• Excellent written and oral communication skills; comfortable presenting ideas and concepts
• Ability to work independently and pro-actively.
• Excellent project management skills.
• Must be detail oriented and able to multi-task.
• Capable of thinking tactically and strategically.
• Strong ‘doer’ mentality; ability to drive ideas from concept to completion.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint).
• Elementary English proficiency communication skills necessary.
• High school Diploma or GED.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law.

Beacon Technologies, Inc. prohibits any such discrimination or harassment.