Director – IT Product Lead

Director – IT Product Lead – Cencora

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Under the direction of the IT Group Product Director, the Director – IT Product Lead is responsible for the products defined in their product portfolio and group. This role has overall accountability for defining the product(s) and ensuring that the product services are delivered in accordance with business priorities, business goals, and customer requirements to meet or exceed expectations and ensuring service levels are met.

The Director – IT Product Lead will collaborate with business resources to consistently evaluate the value being delivered by the products while driving continuous improvement of the product offerings. This role will establish product plans, technical roadmaps, and collaborate with business and IT leaders on the long‑term strategies to maintain and enhance the product(s).

Strategy/Planning

• Plans for future changes to the product(s) to meet customer and business priorities
• Works collaboratively with others: business product manager / leads, tech product managers / leads, technical developers, solution architects and capacity planners to launch Order Fulfillment product(s)
• Partners with IT and business leaders to define opportunities to identify and prioritize items based on business needs and timetables
• Maintains liaison relationship with business partners and IT partners to provide effective technical solutions
• Drives continuous improvement in all areas impacting product(s)
• Develops business-focused concepts, including risk, cost‑benefit, strategic initiatives, task/defect fix prioritization
• Aligns with IT strategy and architecture teams to understand the long‑term product strategy roadmap
• Fosters an environment of Design Thinking and Agile ways of working
• Develops and maintains product roadmaps; plans for product end of life or retirement
• Works with product leads to ensure that products are reflected in business plans
• Interfaces with customers regarding product offerings, costs, value propositions, and onboarding processes
• In conjunction with product owners develops customer communications strategy that facilitates and promotes awareness of significant events for the product(s)
• Benchmark and manage the IT metrics established for the product team

Product Definition / Risk Management

• Plans for future changes to the service to meet customer needs
• Works with the business product owner to prioritize continuous improvement, pay down of technical debt, and manage defect resolution
• Develops business-focused concepts including risk management, cost‑benefit, strategic initiatives, innovative solutions, and success measurements
• Oversees the development of metrics that are aligned to and support the established business KPIs for product
• Oversees the development of and negotiates service‑level agreements (SLAs) and Operational Level Agreements (OLAs) in support of their products
• Assesses and evaluates risk as part of the life cycle analysis of the product; communicates risk to appropriate IT and business leadership providing clarity into the situation and recommends and directs risk mitigation options/plans
• Defines and directs interaction with governance, audit, and quality teams
• Removes technical and functional roadblocks of the product team, including coordination with other product teams, Centers of Competence and Enterprise Services

Service Cost

• Working with financial analysts, analyzes the costs associated with delivering the product and identifying opportunities for improvement
• May perform profit and loss analysis
• Negotiates with other product groups, enterprise services, and centers of competence resources about the allocation of costs from infrastructure components or services that are shared among multiple…