Business Support Analyst

Our mission:

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges.

We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities.

As a Business Support Analyst at Ivy Partners, you will:

• Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents.
• Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests.
• Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation.
• Escalating issues to third-line support when necessary.
• Delivering training and coaching to users of the supported applications.
• Staying informed about current and upcoming changes to applications and related business processes.
• Developing strong relationships with users to better understand their needs and expectations.
• Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams.
• Maintaining clear documentation of support-related processes, tasks, and procedures.

• University degree in technology or a related discipline, preferably with a focus on finance.
• Relevant professional experience within asset management or the banking industry.
• Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX.
• Demonstratedexperienceinapplicationsupport;solidexpertisein
  
  SimCorpOMS/bookofrecordwouldbeastrongasset.
• Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities.
• Knowledge of ITIL best practices is an advantage.
• Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership.
• Excellent communication skills, with the confidence to interact with stakeholders at all levels.
• Full professional proficiency in English and a good level of French are required.
• Team-oriented and comfortable collaborating with colleagues across different locations.

• Taking care of our team members | We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally.
• Creating a climate of trust | Working with us means building a relationship based on transparency, professionalism, and commitment.
• Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations.
• Upholding our responsibilities | The collective is at the heart of our actions, and we strive to make a positive impact.