Business Sys. Analysis Specialist

Job Title

Business Sys. Analysis Specialist / Sr. Technical Business Analyst

Bala Cynwyd, Pennsylvania (US-PA), United States (US)

6+ yrs exp as Tech BA

• Requirements Management (Gathering, Define, validate, Control)
• Strong technical documentation- write Business requirements documents
• User Support Interface / Initial Data Analysis
• Requirements Management:
  Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes
• Production Support of the actuary production jobs and applications. Production Support
• Incident Management – Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope
• User Support – Assisting users in the day to day activities allowing them to complete their jobs;
  User Support includes answering questions, addressing small research requests creating small ad hoc reports, running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments
• Problem Management – Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs
• Oversight to ensure team meets SLAs- response and resolution
• Reports- tracks and maintains ticket details and status

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Cloud, Database, SQL, Business Analyst, Consulting, Technology