Director - SAP Solution Delivery - Finance

Summary

Under the direction of the Senior Director - SAP Solution Delivery Leader, the Director - SAP Solution Delivery - Finance will play a pivotal role in defining and managing the product and service strategies within the designated SAP portfolio. This leader will collaborate closely with Business‑Facing IT Leaders, Enterprise Architects, and IT Delivery Managers to design and deliver high‑quality SAP services and solutions.

The Director - SAP Solution Delivery - Finance will be accountable for all aspects of new and existing services and products within the Cencora SAP Finance landscape. This includes negotiating Service Level Agreements (SLAs), defining and costing services, conducting service reviews, and reporting on service performance metrics. The role also includes managing team leaders within the portfolio while providing mentorship and guidance to team members to ensure the strategic goals of the organization are met.

• SAP Functional Architecture and Estimation:
  Lead the design and estimation of SAP solutions that align with business requirements and organizational goals. Ensure solutions are scalable, cost‑effective, and address current and future business needs.
• Solution Quality and Audit:
  Maintain high standards of solution quality by conducting regular audits to verify adherence to best practices, design standards, and organisational guidelines. Identify and address gaps to ensure optimal performance and reliability.
• Solution Compliance:
  Ensure all SAP solutions meet regulatory, legal, and corporate compliance requirements, including adherence to data privacy regulations and industry standards such as GDPR, HIPAA, and SOX.
• Solution Delivery:
  Oversee the delivery of SAP solutions, ensuring timely completion, alignment with project goals, and seamless integration into the existing systems landscape. Collaborate with cross‑functional teams to meet business objectives.
• Platform Health & Monitoring:
  Proactively monitor the SAP platform to ensure system health, availability, and performance. Identify and resolve issues before they impact business operations, ensuring a robust and reliable infrastructure.
• Incident Resolution:
  Manage and resolve incidents related to SAP systems, ensuring timely and effective resolution to minimise disruptions. Act as an escalation point for critical issues and collaborate with support teams to develop long‑term solutions.
• Talent Management:
  Lead, mentor, and develop team members to build a high‑performing SAP functional team. Foster a culture of collaboration, innovation, and continuous learning while effectively managing team resources and succession planning.
• Department and Project Finance:
  Manage departmental and/or project budgets and financial performance, ensuring cost‑effective use of resources while delivering high‑quality SAP solutions. Support financial planning and reporting for SAP‑related initiatives.
• Vendor and Stakeholder Management:
  Collaborate with SAP vendors and service providers to ensure effective delivery of contracted services and solutions. Negotiate contracts and manage vendor performance to ensure cost‑effective and high‑quality service delivery. Build strong relationships with business stakeholders to understand their needs and ensure SAP services meet organisational goals.
• Continuous Improvement:
  Identify and implement opportunities for optimising SAP support and operational processes, leveraging automation and best practices. Drive initiatives to reduce system downtime, improve system performance, and enhance user experience. Stay updated on new SAP features, tools, and updates, and recommend adoption strategies.
• Reporting and Communication:
  Provide regular status updates and reports on operational performance, incidents, and improvement initiatives to leadership. Communicate effectively with stakeholders to ensure transparency and alignment on SAP operations and support activities.

• Bachelor's degree in Computer Science, Business Administration, or a related field with relevant experience.
• Progressive leadership experience over 15 or more years in an SAP global environment with…