Software Release Coordinator

Title:

Application Software Release Coordinator

Location:

Audubon, PA (HYBRID-mostly remote; candidate should be able to work on-site upon request)
Duration: 2 years Description

The Application Software Release Coordinator is responsible for executing the software change and release process for Markets systems. Specific responsibilities will include but, not be limited to, collaborating with business, IT and vendors to coordinate, schedule and implement software releases in non-production and production environments. Present system changes at change review board meetings, gather necessary management approvals for upcoming changes and coordinate with testers to ensure adequate testing prior to software deployment.

• Develop a deep understanding of the business functions and processes.
• Triage and troubleshoot software release related issues in non-production and production environments.
• Serve as a liaison between business, IT and vendors.
• Establish, monitor and maintain high client satisfaction levels.
• Document, track and resolve problems in client business systems.

• Collaborate with business, IT and vendors to coordinate, schedule and implement software releases in non-production and production environments.
• Participate in all phases of the change and release management process.
• Partner with business, IT and vendors to establish release plans that satisfy software dependencies and project timelines.
• Present system changes at change review board meetings, gather necessary management approvals for upcoming changes and coordinate with testers to ensure adequate testing prior to software deployment.
• Triage and troubleshoot software release related issues in non-production and production environments.
• Monitor the health and availability of non-production environments and work with business, IT and vendors to resolve issues in a timely manner.
• Perform pre and post-install release verification to ensure non-production environments are in working order before and after a software release.
• Identify and implement automation to streamline the software release process and environment maintenance processes.
• Coordinate data refreshes in non-production environments as requested.
• Maintain strict compliance with all change and release management policies as well as SOC1 and NERC CIP compliance standards.

• Someone who is energetic and passionate about their work, extremely positive and solution driven.
• Someone who has worked on large teams, on projects that have different business owners.
• Experience collaborating with business, IT and vendors to coordinate, schedule and implement software releases in non-production and production environments.
• Experience performing pre and post-install release verification to ensure non-production environments are in working order before and after a software release.
• Experience presenting system changes at change review board meetings.
• Experience coordinating with testers to ensure adequate testing prior to software deployment.
• B.S. degree in computer science, management information systems, or equivalent experience.
• Experience analyzing and reporting on complex databases.
• Good understanding with relational database modeling concepts.
• Familiarity with Agile methodology and Oracle PL-SQL database preferred.