DevOps Platform Support Engineer

Ridley Park, PA, United States (On-site)

Contract (5 months 28 days)

Published 3 days ago

On hold

Jira

Dev Ops

ITSM

confluence

ticketing platform

Aerospace

Docker

CI/CD

itil

cmbd

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Boeing’s Digital Analytics and System Health software engineering team is seeking a talented and highly motivated Dev Ops Platform Support Engineer to join our team in Ridley Park, Pennsylvania, Hazelwood, Missouri, Plano, Texas or Oklahoma City, Oklahoma.

The ideal candidate will possess a strong foundation in Dev Ops and practical experience in owning and operating the platform’s ITSM-facing processes and underlying infrastructure. In this role, you will manage and implement the platform service lifecycle, coordinate changes and releases, and partner with software, security, and IT teams to ensure reliable, scalable, and compliant platform services. This role suits those who enjoy building scalable platforms, automating end-to-end processes, and improving the overall user experience.

As part of the team, you will tackle a broad range of complex tasks using modern tools and methodologies, contributing to the evolution of our digital and analytics solutions.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.

Position Responsibilities:

Manage the platform service lifecycle, including maintaining the Platform Service Catalog, handling service requests, and ensuring alignment with business objectives.

Lead incident and problem management for application and platform services, directing incident response, developing runbooks, conducting root-cause analysis, and driving permanent corrective actions.

Oversee and manage change enablement, assessing and authorizing platform changes, coordinating with development teams, implementing changes via automated pipelines, and maintaining a lightweight Change Advisory Board process.

Plan and coordinate release and deployment orchestration strategies and manage secure rollback procedures.

Maintain a dynamic CMDB of application and platform components, documenting dependencies and conducting impact analyses.

Design and operate monitoring and observability across platforms, building dashboards and telemetry, and implementing automated detection and remediation where possible.

Ensure security and compliance by integrating controls into platform services, enforcing policy-as-code, and supporting audits.

Develop and maintain knowledge resources, including runbooks, troubleshooting guides, and knowledge-base articles, ensuring alignment with current production versions.

Collaborate with product, software, and security teams to identify recurring issues, drive process improvements, and implement automation.

Participate in productions support rotations and incident response, documenting timelines and post-incident learnings, and contributing to disaster recovery planning and exercises.

Basic Qualifications (Required Skills/Experience):

3-5 years of experience in platform engineering, Dev Ops, or IT operations experience.

Experience using a ticketing system (e.g., Jira Service Management, Service Now) for issue intake, tracking, and resolution.

Strong written and verbal communication skills with the ability to translate technical concepts to non-technical users and stakeholders.

Strong understanding of ITIL/ITSM concepts and practical experience applying them to application and platform services (Incident, Change/Release, Service Request, Knowledge Management).

Proficiency with Infrastructure as Code (e.g., Terraform, Cloud Formation) and CI/CD tooling.

Experience with monitoring/observability tools, incident response, and basic security governance (policy-as-code, software bill of material, secret management, permissions).

Basic scripting or automation skills (e.g., Bash, Power Shell, Python) to streamline repetitive support…