IT CMDB Analyst; Hybrid – Middletown PA

IT CMDB Analyst(Hybrid – Middletown PA) role at Crowd Plat

Our client is seeking a Configuration Management Database (CMDB) Analyst to support and enhance Service Now CMDB operations. This role is vital for maintaining accurate configuration and asset data to support strategic IT and business decisions, reduce operational risk, and optimize technology costs. The CMDB Analyst will report to the IT Asset Management (ITAM) Manager and collaborate closely with ITSM, ITAM, and Service Now platform teams.

Location: Hybrid – Primarily remote with on-site work in Middletown, PA as required Duration: 12 months (Full-time Contract)

• Own and manage day-to-day Service Now CMDB operations
  , ensuring configuration data integrity and reliability.
• Ensure data accuracy, completeness, and alignment with ITAM lifecycle and CSDM (Common Service Data Model) standards.
• Develop and apply data quality rules, reconciliation logic, and certification activities to improve CMDB reliability.
• Collaborate with Service Now and Discovery teams to optimize integrations and automation
  , minimizing data duplication.
• Generate health dashboards, reports, and metrics to demonstrate CMDB accuracy and compliance.
• Support impact analysis for incidents, changes, and service requests using CMDB insights.
• Maintain compliance with client security, data integrity, and IT standards
  .

• 3+ years of hands-on experience with Service Now CMDB, ITAM, and ITSM disciplines.
• Strong understanding of IT Asset Management principles (hardware, software, lifecycle management, contracts).
• Deep knowledge of Service Now CMDB data models
  , discovery, and integrations.
• Proficiency in data analysis and problem-solving
  , with a proactive approach to improving data integrity.
• Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams.
• Knowledge of ITIL and ITAM best practices
  .

• Service Now CIS-Discovery or CIS-CMDB certification.
• Experience with Service Now Reporting and Dashboards
  .
• Proficiency in Microsoft Office Suite, SharePoint, and Teams
  .
• Familiarity with CSDM and ITIL v4 frameworks.
• This position is primarily remote
  , but occasional on-site presence in Middletown, PA is required for:
• In-person interviews or stakeholder sessions.
• Planned implementations or critical system issues (with advance notice).
• Candidate must maintain professional appearance during virtual meetings and comply with clients IT standards and Acceptable Use Policy.
• A background check (ePATCH) and NDA will be required before onboarding.

• Must comply with clients IT security policies
  , including confidentiality, data protection, and system access controls.
• All work must adhere to secure coding and configuration guidelines (e.g., OWASP standards).
• The candidate must cooperate with the Commission in any required audits, risk assessments, or incident responses.

• Mid-Senior level

• Contract

• Information Technology

• Government Administration and Government Relations Services