HR Operations Manager

Overview

Ready to shape how HR really works? At Hero, this role goes far beyond running operations — it’s about building the future of HR in Switzerland. You combine rock-solid HR Operations and Site Administration with project leadership, digital enablement, and continuous innovation, turning complexity into scalable, people-first solutions.

You lead end-to-end HR service delivery by leading a team of an HR Operations Specialist, an Apprentice and Receptionists across our 4 Business Units of the Headquarter while driving transformation: modernising systems, rolling out new tools, improving processes, and translating strategy into execution. If you love operating and evolving at the same time — this is your stage.

• Own the People Journey
  • Be the captain of the HR ship across Switzerland – steering everything from onboarding to farewell waves.
  • Make every touchpoint for our employees seamless, joyful, and undeniably human.
  • Juggle contracts, benefits, payroll, and time-off magic without breaking a sweat.
• Guardian of Compliance
  • Be our Swiss-law superhero – making sure everything ticks all the legal boxes.
  • Be the go-to for tricky questions from federal, cantonal, and communal authorities (cape optional).
  • Keep documents sharp, interactions smooth, and compliance airtight.
• Leader of Legends
  • Coach, mentor, and inspire our HR Operations & Site Admin squad to greatness.
  • Set priorities that actually make sense and keep the team cruising without chaos.
  • Build a backup plan so smooth that even Murphy’s Law applauds you.
• Architect of Excellence
  • Design an HR experience people will actually enjoy – think service catalogues, SLAs, and clear pathways.
  • Team up with HRBPs and CoEs to make sure everyone’s marching in the same rhythm.
  • Bring clarity, transparency, and a touch of genius to every HR process.
• Master of Data & Controls
  • Be the guardian of HR data – accurate, private, and totally audit-ready.
  • Build processes so tight even auditors nod in approval.
  • Hunt down audit findings like a detective and turn them into wins.
• Performance Whisperer
  • Translate numbers, KPIs, and feedback into real, actionable improvement (no guesswork here!).
  • Keep operations humming and make continuous improvement feel like second nature.
  • Create a culture where accountability and curiosity thrive side by side.
• Digital & Systems Champion
  • Own HR systems like a pro, partnering with Group HRIS and IT.
  • Keep data clean, access rights clear, and upgrades smooth.
  • Prioritize tech changes that make life easier for everyone.
  • Keep service levels high, issues low, and relationships sparkling.
  • Help pick and onboard the next generation of HR dream vendors.
• Change Catalyst
  • Lead projects that make HR smarter, faster, and more self-serve-friendly.
  • Make change stick with savvy planning and top-notch communication.
  • Turn policies into practical, scalable actions across the business.
• Strategic Right Hand
  • Be the go-to brain for HR Business Partners - spotting risks, dependencies, and resourcing gaps before anyone else.
  • Turn operational insight into clear recommendations and measurable results.
  • Make sure decisions don’t just sit on paper, they come alive.

• HR Operations Authority
  • 7+ years rocking HR Operations across the entire employee journey.
  • Hands-on Swiss HR compliance, payroll, and social insurance wizardry.
  • Proven ability to lead HR Ops or Site Admin teams like a true captain.
  • Skilled in setting service standards, juggling priorities, and taming escalations.
• Governance Pro
  • SOPs, access management, and remediation? You’ve got them covered.
• Systems-Savvy Strategist
  • HRIS key user or system owner who loves clean data and smooth processes.
  • Fluent in role/access governance, change adoption, and incident triage.
• Change-Minded Builder
  • End-to-end HR projects are your jam.
  • Strong in leading change in lean, matrixed environments.
• Swiss HR Professional
  • Bachelor Degree or equivalent professional experience.
  • Swiss HR Operations, Payroll, and Social Insurance credentials.
• Language Ace
  • German native-level, confident in employee communication and HR documentation.
  • English fluent for collaborating with global stakeholders and partners.

• Create Wow: We turn complex HR into smart, seamless…