Leisure Sales Specialist

Location: Farmington

Position Summary

The Leisure Sales Specialist will ensure leisure guests receive exclusive tailored experiences at the established Nemacolin high standards. The Specialist will work with the Director of Leisure Sales, the reservations and operations team to field inbound and outbound reservations with luxury travel advisors. In addition, they will coordinate any guest's on-site needs and other special projects as needed. This role will also act as a resource to the overall operations of the Resort by providing assistance and direction as needed.

Essential Functions:

• Provide excellent customer service to our clients and their guests, third party and direct bookings

• Coordinate and conduct client site tours as needed
• Coordinate and maintain vendor/supplier information
• Organize and maintain client listings, client lists, and both external & internal communication
• Assist with preparation for VIP arrivals, including guest recognition, amenities and greets
• Analyze competitive set opportunities and recommend strategies to attack opportunities
• Attend trade shows, office visits and events as needed
• Assist with agent visits and necessary follow ups
• Support leisure sales programs and promotions
• Departmental reporting needs including month end, quarterly, and year-end
• Facilitating resolution when possible or referring individuals to the appropriate manager

Qualifications / Special Skills:

• Previous front desk, reservations and/or concierge experience in a luxury environment preferred
• Previous Property Management System experience preferred
• Ability to be persuasive with telephone sales skills
• Ability to build effective relationships to ensure quality working relationships with all departments
• General knowledge of the surrounding areas and attractions
• Must be able to focus attention on guest needs, remaining calm and courteous at all times.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess proficient computer skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Although this is a M-F schedule, flexible scheduling is a plus to guest and business needs
• Must have strong skills with Microsoft Office products;
  Word, Excel, PowerPoint, and Outlook. SMS HOST experience is a plus and Amadeus Advanced is desired.

Other General Job Function:

• Must be able to deal with a high volume of incoming email & telephone communications
• Assist with special projects as needed
• Maintain filing systems, maintain schedules in terms of appointments, travel and meetings, acting as a liaison with departments when necessary and maintain a professional environment.

Qualifications:

This job description cannot possibly include a comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be assigned.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines…