Overnight Lobby Host

arlo nomad

new york, ny

full time

arlo hotels an independent lifestyle hotel is now actively seeking a dynamic overnight lobby host. Are you someone who is passionate about people,drivenby purpose, and clever in your approach? If so keep on reading!! Here atarlowe strive to create a sense of awe that leaves those we touch wanting more”…..

responsible for welcoming, assisting setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as pbx relief and providing luggage assistance; assisting with valet parking and summoning cabs in the overnight capacity.

responsibilities and authorities

• always treat guests with courtesy and respect in a variety of situations
• honesty & integrity
• delivers outstanding service and creates memorable experiences.
• connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
• handles guest complaints promptly and professionally.
• reports guest concerns or comments to the front desk supervisor/duty manager
• establishes and develops long term customer relationships providing value and profitability
• enhances our guests’ stay by creating an inviting atmosphere
• coordinates and multi-tasks job duties in an active environment
• assists with summoning the third-party valet service to park guests’ vehicles.
• assists with summoning cabs for guests and clients.

• always greets guests in a friendly manner.
• speaks in clear and discreet sentences.
• positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
• opens vehicle doors and greet guests.
• uses the guest’s name whenever possible and maintains a professional demeanour at all times.

• assists guests with kiosk check-in.
• enters information such as arrival alerts and messages.
• corrects inaccuracies and discrepancies on guest accounts.
• posts charges to guest accounts.
• completes daily high balance checks.
• checks groups and tours in and out.
• confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
• updates all guest profiles with correct billing information, preferences, special requests, etc.

• assist arriving guests with luggage upon entering and exiting the building.
• escort guests to their room and handles luggage.
• secure and stores luggage for guests.
• retrieve luggage for departing guests.
• lifts luggage and uses bell carts to assist guests.

• escort guests to their room with luggage.
• familiarize guests with in-room facilities, tv, thermostat, lighting, and features in the room.
• conduct guest’s orientation of outlets, fitness centre, general area attractions, etc.
• coordinate with front desk in regards to room moves.

• maintains good posture when interacting and greeting guests.
• assists and coordinates with front desk for any special requests.
• familiarizes themselves with all vips and arrivals
• assists with guest requests, errands, deliveries, etc.

• reports any guest concerns or comments to the director of front office and front office managers/ supervisor(s)
• provides concierge services to guests.
• investigates guest charges to resolve guest complaints.
• checks messages and mail.
• books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with tommie standards and reservations scripts.
• up-sell rooms where possible according to established procedures to maximize revenues.
• assists with guest luggage to and from the room when needed.
• deliver packages (mail, faxes etc.) to guest room when needed.
• assists in calling and retrieving cabs for guests upon request.
• any other requests of duties from management.

• balance cash daily.
• deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
• ensure all billing and paperwork is done in accordance with commune accounting standards.
• proper handling of sensitive and confidential guest material…