Lodging Captain

LODING MANAGER (CAPTAIN)

The Inn at Kitchen Kettle Village

Intercourse, Pa | Full-time | Exempt | $45,000 per Year Salary + On-Call Reimbursement

Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!

Spreading Happiness

Creating Exceptional Experiences and Lasting Memories

Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

• Family-owned and operated since 1954
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• Penn Medicine Health Works
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

• Deliver world-class service to all lodging guests and maintain knowledge of guest rooms, Village layout, shops, and attractions.
• Handle guest relations issues in the absence of the Coach or Owner.
• Expertly manage and review the arrival report to ensure accurate communication of arrivals, check-outs, special needs, and requests.
• Master the Book-It-Now booking system, including creating, editing, and canceling reservations via phone, online, email, and walk-ins.
• Troubleshoot all lodging operational equipment, including guest room door locks and booking systems.
• Complete administrative duties, including answering phones, monitoring emails, and responding to guest inquiries.
• Maintain guest rooms in brand-new condition; coordinate housekeeping and routine maintenance; recommend new furniture or fixtures.
• Train new team members on front desk, housekeeping, and administrative procedures.
• Alert the Coach, Owner, or maintenance team about unusual guest concerns, safety issues, or maintenance problems.
• Work flexible schedules including Fridays, Saturdays, and Sundays, and participate in on-call lodging support.
• Monitor and update operational and instructional materials.
• Ensure all lodging areas (front desk, lobby, guest rooms) are orderly and well-maintained.
• Open and close the lodging lobby as needed.
• Build strong team relationships to ensure guest satisfaction and coordinate solutions for guest complaints.
• Assist the Coach with training and monitoring team members, meet weekly to discuss operations, and perform other duties as assigned.

• Strong communication
• Strong organizational skills
• Problem‑solving skills
• Technologically savvy
• Results driven
• Stress management/composure
• Computer skills:
  Microsoft Excel, Outlook, Word, Teams, Canva
• Ability to adapt to a changing environment
• Coachability

This position works primarily during business hours (Monday–Saturday, 9:00 AM–5:00 PM), with a rotating on‑call schedule to provide support outside of business hours. On‑call rotations cover 24/7 availability, including Sundays and holidays.

43-45 hours per week + rotating on call

Mid‑Senior level

Full‑time

Management and Manufacturing

Industries:
Retail