Catering Sales Coordinator

Job details

Salary: $40,000 - $55,000 a year

Job Type

Full-time.

Concert Golf Partners is currently searching for a Catering Sales Coordinator at White Manor Country Club
, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs. Our need is for creative, high-energy professionals to serve our members and guests in the very unique role of Catering Sales Coordinator.

• The Catering Sales Coordinator will work within the Catering Operations of the Food & Beverage department. S/he will assist our Director of Catering Sales and will be in charge during their absence.
• We are looking for someone professional who shows ownership in the future role.
• Also who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self‑motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
• Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50lbs) will be required.
• Must be available to work nights, weekends, and Holidays.

• Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow‑up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well‑documented sales information, resulting in superior account service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicate needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.

• Reports for scheduled shifts, on‑time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job‑related confidentiality.
• Takes initiative to identify report and resolve problems before they escalte.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co‑workers, serves as a role model and leads by example.
• Maintain a professional appearance at all times.