Hotel Housekeeping Manager

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Leads the housekeeping department by interviewing, hiring, training, developing, and evaluating team members and leaders while planning, assigning, and directing daily work and holding team members accountable to performance standards.
• Promotes a culture of teamwork, inclusivity, recognition, accountability, and excellence through consistent leadership, coaching, and engagement.
• Conducts regular department meetings, performance reviews, and ongoing feedback to support retention, skill development, and operational consistency.
• Oversee daily housekeeping and laundry operations to ensure pristine guest rooms and public areas through routine cleaning, deep‑clean schedules, and special projects.
• Inspect or delegates inspections of all cleaned guest rooms and public spaces, using quality audits, guest feedback, and cleanliness scores to drive continuous improvement.
• Upholds AAA Four‑Diamond service and presentation standards by responding promptly to guest concerns and implementing service recovery and improvement plans.
• Develops and oversees VIP room processes and site‑tour readiness in collaboration with Front Desk, Sales, Casino Hosts, and operational partners.
• Partners closely with Facilities and Engineering on work orders, preventative maintenance, room condition improvements, and equipment upkeep.
• Maintains accurate use of housekeeping systems for room status, inspections, work orders, and operational reporting.
• Oversees laundry operations, linen distribution, folding standards, and inventory control to ensure availability, quality, and cost efficiency.
• Manages departmental inventories, ordering, receiving, and vendor relationships to ensure quality products, effective processes, and budget adherence.
• Monitors departmental budgets, labor forecasts, productivity standards, KPIs, and cost control initiatives, implementing improvements as needed.
• Ensures compliance with safety, OSHA, emergency procedures, key control, lost‑and‑found processes, and risk management requirements.
• Supports accident prevention efforts, promptly reports hazards or incidents, and communicates proactively with leadership and risk management.
• Collaborates across departments to anticipate operational challenges, minimize disruptions, and ensure seamless guest experiences.
• Provides Manager‑on‑Duty coverage as required, supports environmental sustainability initiatives, performs operational duties when necessary, and completes additional responsibilities as assigned.

• Must be at least 21 years of age.
• Candidates must have a high school diploma or equivalent.
• Must exhibit strong customer service and communication skills.
• Must have the ability to work a flexible schedule, including nights, weekends, and holidays.
• A professional appearance is required.
• Must have the ability to respond to visual and verbal cues, work in confined spaces, and perform the physical duties of the role, including lifting up to 50 lbs. and frequent bending, reaching, and moving throughout the shift.