Hotel Front Desk Agent and PT

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts using hotel computer systems.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Review accounts and charges with guests during the checkout process.
• Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Review information/pass on log from previous shift, check room rates and discusses sell strategy with Supervisor.
• Place Service Assurance Call to all guests within 30 minutes of arrival.
• Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements.
• Follow and complete items on Guest Services AM/PM checklist.
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.
• Greet and assist all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart.
• Issue luggage claim tag and store luggage in bell closet when necessary.
• Ensure timely and efficient delivery of guest messages, mail, and faxes.
• Respond to guest inquiries and direct guests around the hotel.
• Explain proper use of keys system and ensures the guest's satisfaction with their room.
• Accurately give directions, information, and recommendations.
• Audit current registration cards to computerized information.
• Correct errors and discrepancies on guest accounts and resolve guest complaints.
• Ensure organization and cleanliness of all work areas.
• Balance cash daily, prepare deposit for general cashier, and secure float at shift closing.
• Comply with all reasonable requests made by management.
• Adhere to all gaming laws and regulations.

• High school diploma or equivalent
• Minimum of six months' related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.