Member Experience Specialist

Employer Industry: Healthcare Services

• Salary up to $32.95 per hour
• Opportunity for career advancement and growth within the organization
• Flexible work environment with the option for remote work
• Supportive and collaborative work culture
• Chance to make a positive impact on member health management and satisfaction

• Serve as the primary point of contact for customers seeking information about health benefits, claims, and online healthcare tools
• Engage and guide members through clinical model complexities and connect them with appropriate resources
• Educate members on optimizing insurance benefits and the financial impact of healthcare choices
• Enroll members in digital programs that enhance their healthcare journey and provide necessary training and support
• Perform additional duties as assigned or requested

• Minimum of 3 years of experience in customer service, healthcare administration, or a related field
• Experience working with health plans and customer service systems
• Strong communication and interpersonal skills, with a focus on empathy and active listening
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software applications

• Associate's degree or relevant experience and/or education as determined by the employer in lieu of a bachelor's degree

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.