Patient Service Coordinator; Medical Assistant​/Front Office Oncology

Overview

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! In this hybrid role, you combine clinical expertise with front‑office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.

• Front‑office excellence: greet and register patients, schedule appointments, verify insurance, and collect copays while providing outstanding customer service.
• Clinical support: assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
• Maintain high visibility and provide lobby/waiting room coordination and supervision.
• Collect 100% of copays daily and correctly balance at the end of each day.
• Coordinate scheduling and manage bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• Assist in registration of patients, including verification of health insurance coverage.
• Respond appropriately to crisis situations and report any safety issues.

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Strong interpersonal skills and ability to work with individuals from multidisciplinary groups.
• Excellent organizational skills.

• Medical Assistant or Phlebotomy licensure preferred.
• CPR required (AHA standards within 30 days of hire).
• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
• Act 34 compliance.

• Daylight hours, Monday through Friday—no evenings, weekends or holidays.
• Float differential and mileage reimbursement.