Quality Assurance Coordinator; IDD Services

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states.

We are actively seeking a dedicated IDD Quality Assurance Coordinator in Lancaster, Berks, and Schuylkill, PA. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office.

Starting pay is $55,000 per year.

• Schedule and conduct QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap, and billing documentation.
• Conduct physical site inspections of homes and programs.
• Conduct 30‑day initial audit of all new homes and programs.
• Audit individuals’ in‑house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct.
• Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director.
• Recommend any necessary changes in current policy and procedures.
• Additional tasks and responsibilities may be assigned.
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation.

• Bachelor’s degree in a related field and three years of relevant experience.
• Knowledge of 6400 regulations.
• Valid driver’s license with a satisfactory driving record.
• Commitment to and knowledge of community‑based support for persons with disabilities.
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions.
• Independent judgment is required to plan, prioritize, and organize a diversified workload.
• Proficient with Microsoft Office 365.
• Knowledge and understanding of local regulatory agency operations.
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing.

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V