Part-Time Patient Services Representative; Mars, PA

Part‑Time Patient Services Representative (Mars, PA)

UPMC is hiring a Part‑Time Patient Services Representative to help support their Womancare Associates team in Mars, PA.

This position will work 3 days one week, and 2 days the next week. Weekdays, 7:30 am to 4:00 pm with an occasional evening shift as needed. No weekends or holidays.

UPMC Womancare Associates – 6998 Crider Road Suite 100, Mars, PA 16046

This position will be supporting a multi‑specialty office, supporting GI, Women’s Health, and Neurology in the Mars area. Success in this position requires strong multitasking skills, flexibility, and the ability to work seamlessly while ensuring a positive experience for patients. A professional, adaptable approach and excellent interpersonal skills are essential for thriving in this dynamic environment.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!

• Contribute to UPMC’s mission of Life‑Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health‑care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health‑care profession

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work‑life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do – base pay, merit, and premium pay

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer‑friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient demographics and insurance coverage information, and promoting an overall culture of service excellence.

Patient Services Representatives display strong customer‑service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

• Provide a warm greeting for all patients
• Guide patient through use of self‑arrival technology or check‑in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow‑up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and…