Clinical Service Specialist

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

This position takes place in the LGH Rehab Center. The ideal schedule is 9:30-6pm, Monday – Friday.

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel.

• Performs complete and accurate patient registration including but not limited to walk in, check‑in, and or scheduled.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both hospital and physician office patients, if necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Patient Liability and Point of Service Collections
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
• Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance.
• Disseminates or discusses information with the patients regarding co‑pays, out of pocket expenses, pre‑appointment preparation, arrival times, etc.
• E‑Health Record Verification
• Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e‑Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
• Compliance Regulatory
• Completes documentation for compliance and regulatory needs and or release of orders
• Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Hospital as applicable .
• Complex Situations and or Scheduling
• Screens and accurately relays messages using protocols established for emergent, urgent and non‑urgent calls.
• Demonstrates ability to register unscheduled patients requiring a full financial clearance.
• Work Queues
  - Understands how to complete patient and account
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Ability to resolve work queue issues and missing registration items via electronic medical record.
• Environmental Management
• Completes cleaning tasks utilizing OSHA standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards
• Maintains appearance of patient care and public areas
• Supply Management
• Orders, stocks and distributes supplies to meet the needs of the unit department
• Aware of cost containment practices and able to access need for changes in utilization
• Patient Care Safety
• Greets and escorts patient and visitors to and from clinic exam room and prepares patient for visit with provider.
• Initiates patient visit follows up after visit when…