Patient Access Specialist​/Front Office; Hospital - Night Shift

Overview

Job title:

Patient Access Specialist/Front Office (Hospital) - Full-time Night Shift at Emerus Holdings, Inc.

SHIFT Night Shift (7PM-7AM)

JOB TYPE Full-time

FACILITY TYPE 20 bed Small-Format Hospital (10 ER, 10 Inpatient)

JOB PERKS Night/Weekend shift differentials, 401K MATCH (100% vested day ONE after the eligibility period has been met!), Paid Employee Referrals, FREE Parking

Well Span Hospital in Newberry, 36 Robinhood Dr., Etters, PA 17319

Emerus is a leader in small-format hospitals. We partner with health systems to provide compassionate, comprehensive care. We strive for a work environment focused on teamwork, diversity, equity, and equal access to information, development, and opportunity for all healthcare professionals.

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to Admissions settings and in handling of Medical Records
• Provide excellent customer service by understanding customer needs and building quality relationships
• Identify and triage patients for safety upon arrival
• Answer telephone professionally, record messages, and communicate to appropriate medical staff
• Obtain signatures on required forms and consents
• Enter complete and accurate demographic information on all accounts to facilitate revenue cycle processing
• Verify insurance benefits for all plans and confirm correct payor and plan in patient accounting system
• Obtain insurance authorizations as required by plans
• Maximize efficiency of the collection process by pursuing collections at the time of service in a customer-service manner
• Scan registration and clinical documentation into the system and maintain medical records
• Assist with coordinating transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians, and hospitals
• Maintain cash drawer according to policies
• Maintain log of patients, payments, transfers and hospital admissions
• Maintain visitor/vendor log
• Maintain a clean working environment at the front desk, waiting room, and related areas
• Receive deliveries and forward to appropriate departments
• Notify appropriate contacts of malfunctioning equipment or maintenance needs
• Attend staff or mandated meetings as required
• Assist medical staff as needed
• Perform additional duties as assigned

• High School Diploma or GED, required
• 2 years of patient registration and insurance verification experience in a healthcare setting, preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (Word, Excel, Outlook), strongly preferred
• Fluency in English; written and oral communication
• Fluency in English & Spanish is a requirement in the El Paso Market

• Health Care Provider

• Hospitals and Health Care

• Entry level

• Full-time

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