Patient Access Specialist

Empowering communities through accessible, inclusive, and compassionate care.

At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive.

The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience.

This position has the potential for remote work, with reliable internet access required.

Job Responsibilities (include but are not limited to):

• Answer, triage, and process requests for new patient appointments with both primary and specialty providers.
• Schedule appointments that align with patient preferences and insurance requirements.
• Collect and verify patient demographics and insurance information.
• Coordinate with provider offices to ensure smooth transfer of patient information.
• Accurately document scheduled appointments, referrals, and demographic data in the EHR.
• Handle a high volume of requests efficiently while maintaining an excellent customer experience.
• Promote teamwork, cooperation, and continuous improvement across departments.
• Maintain professionalism in all interactions with patients, peers, providers, and leadership.

Required Skills and Qualifications

• High school diploma or GED equivalent required.
• At least 1 year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills with strong organization and attention to detail.
• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.

What We Offer:

• Highly competitive and comprehensive medical, dental, vision, benefit plans
• Generous paid time off, including vacation and sick time
• 401(k) with a 6% contribution
• Life and Disability insurance plan

Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.