Food Service Liaison Seneca, PA

Job Description

UPMC Northwest hospital
Seneca, PA

Food Service Liaison
Status: Flex Full time (28-40 hours/week)
Shift: typically 11am – 7:30pm

Support patients and staff by managing diet orders and providing excellent customer service across hospital teams.

Responsibilities:

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran