Office Assistant - IRMC Physician Group Primary Care Walk-In Clinic in Indiana

Office Assistant - IRMC Physician Group Primary Care Walk‑In Clinic (Indiana)

Full‑time, Entry‑level position in a primary care walk‑in clinic. Key responsibilities include greeting and registering patients, handling insurance verification, processing payments, managing telephone and voicemail, scheduling appointments, and maintaining the front‑desk area. Supports clinic operations and upholds HIPAA and confidentiality standards.

• Cheerfully greet and register incoming patients and visitors.
• Retrieve, review for correctness, and process patient registration forms.
• Collect, scan and update personal and financial information (insurance cards, driver’s license, etc.).
• Run insurance verification and eligibility checks for every patient.
• Monitor insurance eligibility alerts and follow up as needed.
• Collect payments from patients and provide receipts.
• Retrieve messages from answering service/voicemail each morning, after lunch, and throughout the day.
• Answer telephone calls and direct them to the appropriate party via message center.
• Work Cerner message center pools and complete messages.
• Schedule patient appointments according to provider protocol.
• Maintain copay, petty cash logs and receipts.
• Forward medical record requests to HIM in a timely manner.
• Monitor patient reminder system daily, including cancellations, reschedules, and no‑shows.
• Follow HIPAA, confidentiality and security rules when providing information to third parties.
• Accept and sign for mail parcels and other deliveries per office policy.
• Practice sterile techniques and universal precautions when accepting specimens.
• Provide clerical supplies list to lead or manager as needed.
• Maintain an orderly, neat, and clean front desk and waiting room.
• Retrieve faxes from the fax machine routinely.
• Obtain prior authorizations required by patient insurance policy for testing and procedures.
• Travel to other IPG offices when needed to cover front office.
• Perform other tasks as requested.

• High school graduate or equivalent (required). Two years of medical office or customer service experience preferred.
• Completion of a recognized medical secretarial program preferred.
• Basic understanding of medical terms, abbreviations, and patient confidentiality laws.
• Proficiency with computer systems, automated telephone and fax machines.
• Strong interpersonal, organizational, and communication skills.
• Capacity to work independently and as part of a team, maintaining professional appearance.
• Commitment to ICAR­E core values.

The IRMC Physician Group offers a competitive salary, benefits, a supportive company culture, work‑life balance, and opportunities for career advancement.

Referrals increase your chances of interviewing at Indiana Regional Medical Center by 2×.