Patient Access Specialist​/Front Office - Day Shift

Overview

Patient Access Specialist/Front Office - Full-time Day Shift at Emerus Holdings, Inc.

Location:

Well Span Hospital in Newberry, 36 Robinhood Dr., Etters, PA 17319

Facility type: 20 bed Small-Format Hospital (10 ER, 10 Inpatient).

• Serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members.
• Obtain, verify, and enter complete and accurate demographic information to facilitate revenue cycle processing.
• Verify insurance benefits for all plans and confirm correct payor and plan in the patient accounting system.
• Obtain insurance authorizations as required by individual insurance plans.
• Maximize efficiency and accuracy of collections by pursuing collections at the time of service in a customer service-oriented fashion.
• Scan and maintain registration and clinical documentation in the system.
• Assist with coordination of patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer, logs of patients, payments, transfers, and hospital admissions; maintain visitor/vendor logs.
• Provide excellent customer service, identify patients, and triage upon arrival to the hospital.
• Answer phones professionally, record messages, and communicate with appropriate medical staff.
• Obtain signatures on required forms and consents.
• Maintain a clean work environment and assist medical staff as needed.
• Attend staff meetings and perform additional duties as assigned.

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience in a health care setting preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors required.
• Basic understanding of medical terminology.
• Excellent customer service and communication skills.
• Working knowledge of MS Office (Word, Excel, Outlook) preferred.
• Fluency in English; in the El Paso market, fluency in English & Spanish is required.

Shift: Day Shift (7A-7P).

Employment type:

Full-time.

• Night/Weekend shift differentials
• 401K match (100% vested after eligibility period)
• Paid employee referrals, free parking

EEO statements:
Emerus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.