Pharmacy Technician II - R11249

Pharmacy Technician II - R11249

Care Source

The Pharmacy Technician II is responsible for data entry and review of submitted authorization requests, providing assistance to providers or pharmacies calling for assistance, and ensuring resolution for escalations received in the pharmacy department.

• Review traditional and specialty medication prior authorization requests for the member’s pharmacy benefit submitted by providers
• Send fax communications to providers when necessary
• Contact provider offices to follow up on failed faxes
• Educate Care Source providers about resources outlining formulary alternatives
• Place prior authorizations for when approval is appropriate in the prior authorization system(s)
• Initiate process for routing prior authorizations requiring review by a pharmacist
• Answer calls from providers regarding prior authorization requests prescription coverage and formulary issues in a timely manner
• Perform outbound calls to obtain information from providers and/or pharmacies
• Document all telephonic interaction in appropriate system(s)
• Ensure all methods of inquiries (fax, e‑mail, ePA) and submissions are answered within the state mandated period
• Involvement in special projects reviewed by the management team when needed
• Answer calls and troubleshoot issues from retail and specialty pharmacies
  
  Assist Case Managers, Member and Provider Services with pharmacy issues, overrides, and questions
• Maintain awareness of current workload aging and respond with appropriate sense of urgency
• Maintain knowledge and understanding of all processes and procedures for all markets on faxes and phones
• Adhere to all departmental and company policies and procedures
• Perform any other job duties as requested

• High School Diploma or equivalent; years of relevant work experience is required
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred
• One (1) year managed care prior authorization experience is preferred

• Computer proficient with knowledge in a “Windows” environment
• Beginner level Microsoft Word, Outlook, and Excel
• Must type 40 words per minute (WPM)
• Professional level telephone communication skills
• Familiarity with medical terminology
• Familiarity with medication names
• Excellent communication skills when speaking to providers offices, as well as pharmacies
• Ability to work independently and within a team environment
• Ability to train/teach new employees within the department
• Attention to detail
• Familiarity of the healthcare field
• Knowledge of Medicaid/Marketplace
• Critical listening and thinking skills
• Proper grammar usage
• Time management skills
• Proper phone etiquette
• Customer service oriented
• Decision making/problem solving
• Leadership experience and skills

• Pharmacy Technician Certification is preferred
• Ability to acquire state registration in multiple states, as required

• General office environment; may be required to sit or stand for extended periods of time
• Position requires the ability to work any shift between 7am and 9pm and the flexibility to work weekends and overtime, as needed

$35,900.00 - $57,300.00. Care Source takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well‑being and offer a substantial and comprehensive total rewards package.

Hourly

This job description is not all inclusive. Care Source reserves the right to amend this job description at any time. Care Source is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.