Pre-Registration Representative

Overview

Philadelphia Hand to Shoulder Center
, a partnered organization of Premier Orthopaedics, is looking for a Pre-Registration Representative to work at our Aston Location.

The Company:

Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.

At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
• Disability and Protective Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Employee Assistance Program that is available 24/7 to provide support
• Benefits eligibility on the 1st of the month after hire date!

The Pre-Registration Representative is responsible for verifying insurance eligibility, obtaining authorizations, and confirming referrals to ensure all requirements are met before clinic appointments. This position requires exceptional customer service skills, accuracy, and attention to detail. You must be friendly, efficient, and proactive while ensuring a smooth and positive experience for every patient.

High school diploma/GED required

• Minimum of 1-2 years of experience in a healthcare setting, preferably in insurance verification, front office or medical billing.
• Strong attention to detail and organizational skills
• Familiarity with insurance terms, policies and procedures.
• Excellent communication skills, both written and verbal
• Proficiency in using online insurance portals

• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal
• Proficiency in using online insurance portals

• Verify insurance eligibility and benefits for patients scheduled for services.
• Obtaining referrals from primary care providers and/or insurance websites as assigned.
• Contact insurance companies via phone, email, or online insurance portals to obtain benefit details.
• Document and update insurance information in the patient account in the Athena system.
• Address and resolve any discrepancies related to insurance verification.
• Maintain detailed notes regarding insurance verification activities in the patient Athena account.
• Ensure compliance with all federal, state, and local regulations regarding patient privacy and insurance verification processes.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.