Correction Technician

Location: Boyers

Correction Technician
The primary responsibility of the Correction Technician is to process correction requests from Federal Agencies and other departments in accordance with contractual requirements. This position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.
Key Role/Responsibilities

Modify case information into IES to ensure cases schedule completely and accurately
Sort reports and route to appropriate departments
Work from reports or email requests to cancel, schedule or reconstruct incomplete or missing items on scheduled cases
Compare and evaluate cases (e-QIP, hardcopy and electronic SAC) that meet specific criteria of or show discrepancy with a previous case in PIPs
Communicate with Federal Agencies to resolve discrepancies via phone and email
Reconcile cases with corrected information and prepare them for scheduling
Process cases for return to agency when required information is not available
Process correction request from Federal Agencies and other departments within the company
Process upgrades and downgrades on investigations as requested from agency
Schedule high level cases for specific agencies
Learn and comprehend Scheduling Specifications for all case types and adapt to changes in case correction guidelines
Manage multiple processes
Work well in small team setting
Other assignments/projects as needed to support department, contract or business needs.

Basic Qualifications:

High school diploma or equivalent
A minimum of one (1) year of government contracting experience.
Familiar with PIPS and OPIS computer systems.
Effectively communicate with team members both written and oral.
Must be able to interpret procedure manuals, email correspondence and instructions.
Must have the ability to manage and complete work assignments independently or with minimal supervision.
Must be able to work flexible schedule. Schedules are dependent on workload and will require availability outside of department core hours, which may include evening and weekends.
Must be willing to work on-site as needed.
Must consent to a government background investigation. Contract requires US citizenship, due to nature of work performed.
Must reside within 1 hours driving time of Boyers, PA

Work will be performed on-site at Iron Mountain, Boyers, PA and remote. Work location will be determined based on job function/workload needs and leadership approval.

Additional Qualifications:

Excellent written, oral, and interpersonal communication
Experience working in the Government services industry is preferred

Physical Requirements:

Position requires the ability to sit for extended periods of time.
Work is performed using company furnished laptop or desktop.