AVP, Issue Management Governance; L11

AVP, Issue Management Governance (L11)

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• Ranked #2 among India’s Best Companies to Work for by Great Place to Work
• Top 50 in Building a Culture of Innovation by GPTW
• Top 25 in Best Workplaces in BFSI by GPTW
• Top 20 Mid-Sized Companies by Ambition Box Employee Choice Awards
• #3 among Top Rated Companies for Women

• Offers flexibility and choice for all employees and best-in-class benefits and programs that cater to work-life integration and overall well-being.
• Provides career advancement and upskilling opportunities, focusing on advancing diverse talent to leadership roles.

Organizational Overview

Synchrony’s Risk Team provides independent oversight of risk–taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk‑appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks and providing effective challenge. Risk serves as Synchrony’s Second Line of Defense.

Overall, the Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars:
Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each pillar plays a vital role in managing risk and supports the business in anticipating and addressing risks, issues and challenges.

Role Summary / Purpose

AVP, Issues Management Governance will drive the strategic agenda around issue management across the organization. This role requires a highly proactive, analytical, and strategic thinker who anticipates management needs and identifies emerging risk trends and insights. This includes supporting additional activities that arise as a result of risk initiatives, projects, as well as regulatory and internal audit requirements. A successful candidate will work directly with senior leadership, business functions, and risk counterparts (Technology & Operations, Growth, Sales, Credit, & Finance etc.)

in catering to issue management activity needs.

Key Responsibilities

• Drive issue management governance frameworks and processes, ensuring alignment with organizational risk strategy and regulatory expectations.
• Proactively analyze issue data to anticipate emerging risks, themes, and trends across businesses and functions delivering strategic and actionable insights.
• Present insights and recommendations to senior leadership and risk committees to inform decision‑making and enhance risk governance.
• Develop and lead design of innovative issue reporting dashboards and analytical models that highlight risk drivers and support strategic decision.
• Collaborate with stakeholders across the business and risk functions to obtain further information and insight into issues.
• Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.

Required Skills / Knowledge

• Bachelor’s degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience.
• Proven ability to think strategically, anticipate management needs, and provide forward‑looking risk insights.
• Exceptional stakeholder management and communication skills, capable of articulating risk concepts clearly to committees and senior leadership.
• Demonstrated experience in developing and delivering governance reporting frameworks, KPI dashboards, and risk metrics reporting in a dynamic environment.
• Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office…