Gaming Manager; Cat 4 Job Shippensburg Pennsylvania USA,Entertainment & Gaming

Position: Gaming Manager (Cat 4)
Location: Shippensburg

Responsibilities

Assist with the recruitment, selection, orientation, training, and engagement of all personnel in the casino.
Provide leadership to team and report any concerns to the Assistant General Manager.
Counsel team members and answer any questions they may have on promotional events or policies and procedures.
Resolve customer complaints in a timely and efficient manner.
Ensure that all departmental personnel are aware and support all marketing and promotional activities.
Supervise and maintain the integrity of all Table Games play.
Understand and explain policies and rules of the games to Guests and Team members when necessary.
Coordinate efforts with line level team members to ensure guests are having the best experience possible as well as following the rules.
Assist the AGM with daily reporting and oversight of all areas of the gaming floor.
Ongoing commitment to grow Customer base and Customer loyalty.
Ensure work schedules are posted in line with Company policies and within budget.
Work with facility and corporate management to attract and retain a significant customer base.
Generate and cultivate relationships with guests.
Promote Players Club Card membership, events and promotions and take specific steps to enlist guests with gaming worth based on play. Achieve "sign-up" targets.
Maintain regular direct contact with high worth customers and get to know their personal preferences.
Manage and issue all "comps" such as match play, slot play, food and beverage offers pursuant to Internal Controls and comp matrix.
Maintain all NPS and Mystery Shop data. Achieve annual targets and use information to train and counsel Team Members.
Performs all other duties as assigned.

Qualifications

Bachelor's Degree required. At least 8 years of experience in the gaming industry, with evidence of increased responsibility over the course of career.

Proven experience working in a wide variety of operations disciplines, including gaming operations, marketing operations, and customer service operations.

Must be able to continuously identify and address customer and employee expectations.

Must have excellent leadership, organizational and planning skills, exceptional analytical and decision-making skills, and strong communication skills.

Must be able to work all shifts, and weekends/holidays as required.

Must be able to communicate effectively in English, both verbally and through written communications. Must be knowledgeable of all federal, state and local regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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