Shippensburg Table Games Floor Manager Job Shippensburg Pennsylvania USA,Entertainment & Gaming

Position: (Shippensburg) Table Games Floor Manager
Location: Shippensburg

Set annual objectives for all direct reports.
Ensure appropriate and professional care and service are provided to guests and employees in assigned areas.
Ensure the protection and integrity of all games, currency, chips, playing cards, dice and other assets in assigned areas.
Review and maintain the necessary records pertaining to the activities of the table games in assigned areas.
Adhere to and ensure compliance with all gaming regulations, internal controls, policies and business processes.
Cooperate and coordinate with gaming regulators as required and as appropriate.
Monitor and manage staffing levels and labor costs and optimize utilization of table games in assigned areas.
Practice and foster open, clear, two-way communication with all related departments and superiors.
Make suggestions and recommendations for the enhancement of services and operations.
Observe and stay current about industry and competitor developments and communicate the same to the Gaming Operations Manager.
Assist with managing department strategic planning and development.
Recommend strategies to the Gaming Operations Manager for business enhancements, promotions, special events and guest service improvement.
Provide ongoing advice, support and direction to subordinates; manage work operations and prepare plans to implement change when required; monitor productivity of each work unit in assigned areas.
Proactively manage and direct the performance of the table games employees in assigned areas; provide and recommend training and performance enhancements and evaluations.
Hire, orient, train and schedule table games personnel.
Hold regular Table Games dealer classes to ensure the dealers are well equipped on the rules and requirements of all games.
Maintain an up to date knowledge of company-wide promotions and ensure table games staff are briefed accordingly.
Maintain labor turnover records and achieve annual targets. Report any prevailing trends to the Gaming Operations Manager and HR.
Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
In the absence of a Gaming Operations Manager, assumes the role and responsibilities of the Gaming Operations Manager.
Issues complimentaries pursuant to company internal controls.
Permitted to work as Gaming Manager (Cat
4) but not on the same day as working/performing duties under the Table Games Floor Manager (Cat
4) Role

When working as Gaming Manager (Cat
4), they are not permitted to perform any work activity that potentially involves their Table Games Floor Manager (Cat
4) work from a previous shift.

Performs all other duties as assigned.

Qualifications

1+ year as a table games assistant shift manager or 3+ years as a table games pit manager in a casino with 100+ table games.

Good computer skills and good MS Word and Excel skills.

Excellent proficiency in reading, writing, speaking and understanding English.

Effective knowledge of casino management software, scheduling software and live games equipment.

Excellent game protection skills and knowledge.

Thorough knowledge of local gaming regulations and employment laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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