Executive Casino Host

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills.
• Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor
• Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events
• Generates revenue through development of accounts and utilizing current databases
• Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability
• Applies effective communication skills when interacting with new and assigned customers.
  
  - Achieves departmental sales and growth goals
• Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data
• Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database
• Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information
• Provides resolution to guest and operational issues in a calm, professional, and prudent manner

• Must be 21 years of age
• College degree in Marketing or Sales or equivalent industry experience in a similar role
• Ability to prioritize, organize, and complete multiple activities in a high-pressure environment
• Ability to work a varying schedule to reflect business needs
• Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
• Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving