Player Attendant

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Exchanges cash and coins in accordance with established procedures.
• Assists guests with Credit applications.
• Verifies Credit approval for casino departments.
• Cashes personal, travelers, and payroll checks in compliance with approved procedures.
• Performs Credit card cash advances.
• Records any applicable cash transactions that are required by Federal Law.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
• issues and receives payments
• Balances bank at end of shift.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.
• Manages difficult guest situations;
  Responds promptly to guest needs;
  Seeks guest feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Responsible for providing exceptional Marquee Customer Service to all guests
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

• Must be at least 21 years of age.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be able to read and write English fluently
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  
  - - Must have 10-key calculator and keyboarding skills.
• Must also have previous experience with jet sort, coin roller, check cashing and Credit card cash advance systems.
• Ability to learn and comply with department, property and regulatory policy and procedure - Must have good math and money handling skills.
• Ability to work in a smoking/secondary smoke environment SUPERViSORY RESPONSi Bi Li Ti ES This job does not have supervisory responsibilities.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

The physical demands described here are representative of those that must be met by an employee to…