Rep Lead Special Events

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Provide oversight to team members and guest services during various department events. Provide excellent guest issues resolution service.
• Ability to address, handle and resolve basic guest complaints and concerns in a professional manner.
• Communicate effectively and professionally with team members and guests. Ability to stand for the duration of the shift.
• Use computer to input information and reports.
• Assist with set-up, turn-over and tear-down of event venues.
• Lift up to 40 pounds continuously.
• Coach and train team members – hands‑on training and coaching. Provide documentation to management regarding team member progress and other issues.
• Work as a rep when/if needed and assist at all events where needed. Assist in any needed capacity with Casino Special Events and property wide Special Events.
• Make decisions and judgment calls in the best interest of the department.
• Must work a minimum of three shifts per week. In the event Lead shifts are not available you must work a Rep Dual Rate shift.
• Minimums and maximum number of shifts could be adjusted based on business need. All Lead shifts must be filled before selecting a Rep shift.
• Work a combination of both early and late shifts as determined by department SOP (On Call Shift Bidding Procedure
  - Special Events)
• Must complete Mandatory Leadership Development Courses within 6 months
• Must learn all skills to include:
  Gift day, tournament, tournament closer, registration, Bingo, Concert Distribution, Schedule Ease, and any other related skills and events. Continue to work in each skill on an ongoing basis (as determined by department needs)
• Must work holidays and weekends (as schedule demands) Must work black‑out dates
• Ability to work in inclement weather. Work in a Rep capacity when/if needed. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Maintains strict confidentiality in all departmental and company matters.
• SUPERVISORY RESPONSIBILITIES
• This job may or may not have supervisory responsibilities.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

• Must be at least 21 years of age.
• High school diploma or GED required.
• 2 years experience in Customer Service. 2 years experience supervising a group of 20 plus team members in a corporate environment. 2 years experience in training team members.
• Knowledge of marketing policies and procedures. Understanding of company and departmental rules and regulations. Ability to use computer and basic programs (email, Word, Excel). Knowledge of basic policies and procedures relating to supervising a group of team members. Knowledge and experience in the following department skills is a plus:
  Tournaments, tournament closing, concert…