Service Engineer
Listed on 2026-03-01
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Engineering
Maintenance Technician / Mechanic, Mechanical Engineer, Quality Engineering
Company Description
John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better‑connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job DescriptionKey Activities:
- Comply with Safe Working Practices.
- Report any hazardous condition, unsafe action, incident, and accident.
- Comply with applicable Global Standard Operating Procedures.
- Maintain health and safe working environment.
- Participate in 5S and Continues Improvement/Kaizen.
- Maintain service centre facilities, equipment, and tools in clean, tidy, and ready to use condition.
- Update relevant ERP application (SAP, PRISM, Lean Kit) throughout job progresses.
- Receive, identify, and notify superior for incoming/returned product from customer and record it in incoming logbook.
- Place returned product on designated bin and incoming shelves with appropriate identification tag.
- Decontaminate returned product prior stripping and inspection.
- Clean reuseable component and segregate against scrapped component.
- Perform Level 2 stripping and inspection of returned product.
- Perform Level 3 stripping and inspection of returned product, initiate failure Root Cause Analysis (RCA) discussion and collaborate with JC engineering and quality function throughout RCA.
- Refurbish, assemble new seal and test in compliance with applicable Global SOP‑SAR.
- Properly pack refurbished product in compliance with applicable WI / SOP prior shipment.
- Place ready to ship repaired product in outgoing shelves.
- Record any dispatched of repaired product to customer in outgoing logbook.
- Product repair / installation / troubleshooting / commissioning / performance monitoring and create applicable job report.
- As a supervisor to lead onsite project (LTSA, etc.) in job planning and execution, inventory review and readiness, failure analysis, reliability review and improvement recommendation.
- Collaborate with JC engineering and customer on product failure Root Cause Analysis (RCA) to collect relevant data/evidence at site and prepare RCA report.
- Ensure all relevant technical documents/reports as per contract are punctually submitted to internal and external customer.
- Support commercial team to obtain customer approval on job closure report and invoice supporting documents.
- Ready to support customers on call and regular basis.
- Wet seal refurbishment deliverable.
- Site service job deliverable.
- Contract deliverable.
- At least minimum 5 years…
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