HVAC Service Manager

About Our Company

Horizon Services, Inc. is the largest and most-respected residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey offering homeowners a wide selection of products, services and solutions. For over 24 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

We are searching for a dynamic HVAC Service Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

• 10+ Years within the HVAC Residential Industry. Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 3+ Years experience in a service management role within the industry
• Technical School diploma or certificate of completion
• Associates Degree
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

• Directly manages Service and Dispatch staff members, including interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to achieve individual and team goals; conduct regular meetings to review policy, procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conduct ride-a-longs with Service Technicians
• Provide customer service support as necessary; respond to inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the company brand

Over the past 30 years, Horizon Services has been known as an employer who has high expectations of its employees, but also a company that provides opportunities to earn with a competitive pay plan. We offer aggressive salary and incentive plans based on personal experience, efficiency and productivity and overall revenue goals of the company.

• Medical
• Dental
• Orthodontist Coverage
• Vision
• Dependent Care and Medical Care Flexible Spending Accounts
• Prescription drug coverage
• Company supplied life insurance
• Short term disability
• Long term disability
• 401K with company match
• Paid time off
• On-site free gym access
• Family oriented events throughout the year

Please provide a cover letter that explains why you should be considered a candidate for this position. Highlight accomplishments along with a detailed resume and salary requirements.

Salary: $90,000 - $105,000 per year

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