Field Service Technician: Midwest Region

Field Service Technician:
Midwest Region

Base pay range: $65,000 - $85,000 per year.

Reports to: Support and Service Manager

Department: Service

Location: Midwest U.S. Region, in the field 60-80%, based out of the Indianapolis metropolitan area.

As part of In‑Situ’s Process Business, the Chem Scan brand is a leader in the online analysis of water chemistry for the past 20 years. This position reports to the Support and Service Manager. Initial training will be provided at one or more of the In‑Situ facilities, followed by joint customer site visits with other technical experts.

In‑Situ places a high value on engagement in our community, environmental projects, employee wellness and creating an open and fun work environment. Every member of our organization has an opportunity to succeed and make a significant impact.

• Be part of the team of technical experts providing technical support and field service for the full line of In‑Situ Process Sensors and Analyzers (In‑Situ, Chem Scan and Partech products).
• Perform on‑site installation, calibration, and training of process sensors and online water analysis instrumentation.
• Assist customers to maximize product reliability (usable data‑up‑time) through remote and on‑site service and replacement parts.
• Coordinate with site owners and contractors to ensure successful equipment installation.
• Manage regional customer relationships to nurture service and support.
• Assist Regional Sales Manager with technical support and pilot/demo projects.
• Attend regular product and application training at an In‑Situ Process facility.
• Maintain accurate field service kit inventory.
• Able to write detailed service reports detailing troubleshooting, parts used and analyzer data.
• Review with customers unmet needs, promote service offerings, and generate leads and closure support for service jobs/offerings.

• Strong technical background with good mechanical and electrical skills.
• Completed a chemistry course with a basic understanding of photometric analysis.
• Experience with industrial instrumentation including basic knowledge of PLC equipment communication.
• Good communication skills and proficiency in Microsoft Windows and Office.
• Ability to travel approximately 60%-80% of the time to customer sites in the local region, with occasional opportunities throughout U.S., Canada and overseas.

Compensation: Commensurate with applicant’s education, experience, knowledge, skills, and abilities, as well as alignment with market data and internal comps.

Salary Range: $65,000 – $85,000 per year.

Additional Compensation: Participation in a company‑sponsored variable compensation plan; vehicle allowance provided.

Benefits: Health, Dental, Vision Insurance, 401(k) matching, Short and Long‑Term Disability, Group Life/AD&D Insurance, Employee Assistance Program, Will and Trust Preparation Services, Travel Assistance Services, 10 paid holidays per year, 20 days FTO (Flexible Time Off) accrued evenly throughout the year, paid parental leave, continuing education, dependent care, wellness reimbursements, and other ancillary benefits.

Voluntary benefits include Life, AD&D, Pet Insurance, Identity Theft Protection, Legal Services, FSA for Dependent Care, Health Savings Account and other supplemental options.

All qualified applicants will receive consideration for employment without regard to age, genetic information, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In‑Situ is an Equal Opportunity Employer.

Job type:
Full‑time

Seniority level:
Entry level

Job function:
Engineering and Information Technology

Referrals increase your chances of interviewing at In‑Situ Environmental by 2x.

• Please apply at  if the above qualifications are met.
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