Clinical Implementation Specialist, Advanced Orthodontics

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry.

Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them.

If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Reports to the CIS Manager. Leads adoption, implementation, and utilization of the Sure Smile portfolio for Orthodontists and General Dentists. Manages a portfolio of ~20–50 practices and partners with Territory Managers to improve performance through implementation, utilization growth, workflow optimization, and issue resolution.

Sure Smile Portfolio:
Aligners, IDB, Robotic Bent Wires, DIY Aligners

• Own end-to-end implementation for assigned practices: onboarding, go-live, ramp-up, stabilization, optimization
• Serve as regional advanced SME for Sure Smile workflows and complex cases (Ortho + GP)
• Own advanced escalations and coordinate internal teams to resolution (Customer Care, GBS, Digital Lab, Product as needed)

• Utilization growth (case starts/submissions) vs quarterly targets
• Time-to-first-case and time-to-proficiency for newly onboarded practices
• Reduction in repeat escalations via root-cause fixes and workflow standardization
• Adoption of advanced features (IDB/advanced planning/RBW) where clinically appropriate
• Customer satisfaction/retention signals and account expansion

• Grow utilization and portfolio performance across assigned practices (Ortho + GP)
• Deliver successful implementations that convert into sustained, consistent use
• Increase advanced workflow adoption (IDB/RBW/advanced planning) through consultative coaching and clinical support
• Reduce escalations and repeat issues by driving durable workflow fixes
• Provide structured feedback to improve product, training, and customer experience; maintain accurate SFDC tracking

• Deliver in-office and virtual training for doctors/staff during implementation and post-launch optimization
• Provide advanced case support and workflow coaching (incl. complex cases)
• Conduct regular utilization/performance reviews and translate metrics into action plans with follow-up cadence
• Lead IDB training and support go-live/ramp-up onsite (observation, staff coaching, post-visit plan)
• Coordinate escalations with internal support teams; confirm ownership, timelines, and closure with the customer
• Share best practices/playbooks with peer CIS teams; support beta/alpha and national initiatives as assigned

• Typical travel up to 25% overnight, based on customer needs, national initiatives, and territory coverage.

• Bachelor’s degree or equivalent dental industry experience
• 5+ years in orthodontics (c hairside/treatment coordination strongly preferred)
• Consulting/training/proce…