×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Bilingual Customer Service Rep

Desk Associate - Grove

Job in Spring Grove, York County, Pennsylvania, 17362, USA
Listing for: YMCA of the Roses
Full Time position
Listed on 2026-03-09
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Welcome Desk Associate - Spring Grove
Location: Spring Grove

Join us for an exciting opportunity to be part of the launch of our brand-new YMCA facility in Spring Grove!

The Welcome Desk Attendant serves as the first point of contact for members and guests, creating a warm, friendly, and professional atmosphere. This role is responsible for greeting members, processing memberships and program registrations, answering questions, handling phone inquiries, and ensuring a positive experience for everyone who enters the facility.

Schedule

Shifts are needed Monday through Sunday to cover operating hours. Schedule may vary based on membership demand.

The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. This position plays a key role in member engagement and retention while upholding the YMCA's mission and core values.

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS
  • Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
  • Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
  • Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
  • Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
  • Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
  • Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
  • Accurate receipting of memberships, program participant information, and revenue in computer.
  • Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
  • Responsible for accurate daily shift closing and following shift change procedures.
  • Ensure security of the building by monitoring building as well as following procedures to Open
    - Close the Member Service Desk area and the main building (depending on the shift).
  • Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
  • Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
  • Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
  • Be knowledgeable in emergency procedures in case of fire or injury.
  • Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
  • Participate in orientation and staff development trainings as required.
  • Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.
    • LEADERSHIP COMPETENCIES
    • Communication & Influence
    • Engaging Community
    • Emotional Maturity
    QUALIFICATIONS
    • High school diploma or GED certification
    • Proficient computer skills
    • Bi-lingual English/Spanish ability is a plus
    • Six months experience in service-oriented…
    Position Requirements
    10+ Years work experience
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search